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Do you want to be part of a company that is transforming healthcare?
Lyfegen helps enableaccess to faster and smarter healthcare – with solutions for pricing, access, and rebate management. Our platform is used worldwide by health insurers,governments, hospital payers, and pharmaceutical companies to simplify the complexity of pricing agreements, optimize rebates, and create better value.
As a global marketleader in the field of pharmaceutical access and rebate management, Lyfegen is expanding its reach and impact. As we continue to scale, we are looking forpassionate professionals who want to help shape the future of healthcare.
We are looking for a Customer Support and Rebate Operations Specialist who will play a key role in shaping our solutions. In this role, you will be themain point of contact for our customers when they need support. You will alsoconduct technical investigations within our platform and support our rebateoperations service – all with the goal of providing an exceptional experienceto our customers.
At Lyfegen, we take on challenges that no one has solved before. That’s why we are looking for problem-solvers with a proactive mindset – people who love turning complexityinto opportunity.
Join our team and help us make access to medicines faster and smarter for patients.
Your main tasks:
• Be the first point of contact for our customers and ensure high service quality through structured and professional handling in first‑level support.
• Support the operational rebate management process and ensure accurate and timely execution with clear communication to customers, external partners, and internal teams.
• Communicate effectively with customers and other external stakeholders – responding to inquiries and presenting investigation results.
• Collaborate with Product and Quality Assurance teams to resolve complex technical support requests.
• Support data analysis projects, particularly retrospective rebate analyses for customers.
• Validate, clean, and prepare data for analyses using appropriate tools.
• Support the platform onboarding of new customers.
• Maintain customer‑specific documentation and user manuals.
What you bring:
• 2–3 years of experience in the areas of Customer Success and/or Support.
• Experience with support tools (e.g., Zendesk and Jira).
• Experience with pharmaceutical reimbursement processes and pricing is a plus.
• Strongan alytical skills and technical understanding for troubleshooting platform‑related issues.
• Excellent organizational skills and project management competence.
• Very good communication skills in English and German (written and spoken).
• Ability to work independently and as part of a team.
What we offer:
• Become part of a company that is improving access to healthcare for patients.
• Direct impact on the growth and success of Lyfegen.
• Flexible working options.
• Be part of an international high‑performer team.
• Opportunities for professional development and career advancement.
• An attractive and competitive compensation package that reflects the dynamic nature of a fast‑growing start‑up.
Job Facts
Location: Remote (Europe)
Workload: 100%
Start date: As soon as possible
Duration: Unlimited
