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Do you want to be part of a company that’s transforming healthcare?
Lyfegen helps bridge the gap to faster, smarter access with pricing, access, and rebate management solutions. Our platform is used by health insurers, governments, hospital payers, and pharmaceutical companies worldwide to simplify the complexities of drug pricing agreements, optimize rebates, and drive better value.
As a global leader in drug access and rebate management, Lyfegen is expanding its reach and impact. As we continue to scale, we’re looking for passionate professionals to join us and help shape the future of healthcare.
We’re looking for a Customer Operations Specialist to play a key role in shaping our solutions. In this role, you will be responsible for executing data analytics projects, specifically retrospective analysis, and managing our rebate management service for clients. You will also conduct technical investigations within our platform to support troubleshooting and optimization — all to align business goals with technical capabilities.
At Lyfegen, we’re tackling challenges no one has solved before. That’s why we are looking for problem solvers with a proactive mindset—people who thrive on turning complexity into opportunity.
Join us and help bridge the gap to faster and smarter access to medicines for patients.
Your main responsibilities:
- Manage the end-to-end operative rebate management process, ensuring accurate and timely processing while maintaining clear communication with customers, other external partners and with internal teams.
- Execute and support data analysis projects, with a focus on retrospective rebate analysis for clients.
- Validate, clean, and prepare data for analysis using appropriate tools.
- Communicate effectively with clients and external stakeholders, presenting analysis findings, addressing inquiries, and ensuring clarity in rebate management processes.
- Maintain and update rebate agreements in the Lyfegen Platform.
- Troubleshoot and resolve technical issues within the Lyfegen Platform.
- Collaborate with product and support teams to resolve complex technical issues.
- Contribute to the knowledge base with solutions and best practices.
- Support client onboarding related to data analytics and rebate management.
- Assist in maintaining client-specific documentation and user guides.
Who you are:
- 4-5 years of experience in customer success, data analysis, business analysis, or healthcare.
- Strong analytical skills with experience in data preparation, analysis, and reporting.
- Proficiency with data analysis tools (e.g., Excel, SQL, Power BI) and data visualization.
- Experience with drug reimbursement processes and drug pricing is highly desirable.
- Technical aptitude and ability to troubleshoot platform-related issues.
- Excellent organizational and project management skills.
- Strong communication skills in English and German (written and verbal).
- Ability to work independently and in a team-oriented, collaborative environment.
What we offer:
- Join a company that improves access to healthcare for patients.
- Direct influence on the growth and success of Lyfegen.
- The possibility to work flexibly.
- Become part of a team of international high performers.
- Opportunities for professional development and career advancement.
- Experience an attractive and competitive compensation package aligned with the dynamic nature of a scale-up start-up.
Job Facts
Location: Remote (Europe)
Schedule: 100%
Start date: As soon as possible
Duration: Unlimited
